PRIVACY POLICY

GW Pension Advisor Ltd

This policy is effective as of 23 January 2026 and was last updated on 23 January 2026.

Your privacy is important to us. It is GW Pension Advisor Ltd's policy to respect your privacy and comply with all applicable laws and regulations regarding any personal information we may collect about you, including across our website, https://gwpa.co.uk, and other sites we own and operate.

Our Details

GW Pension Advisor Ltd
Leigh Court Business Centre
C/O West & Co Accountants
Pill Road, Bristol, BS8 3RA

Registered in England & Wales Company Number: 13534877

Email: gavin@gwpa.co.uk
Telephone: 07713 651 945

GW Pension Advisor Ltd is an Appointed Representative of ValidPath Limited which is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 197107.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Personal Information

We may ask for personal information which may include one or more of the following:

Name
Email address
Telephone/mobile number
Postal address
Date of birth (for financial advice purposes)
National Insurance number (for pension advice purposes)
Financial information relevant to providing pension advice

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Please be aware that whilst this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Lawful Basis for Processing Your Personal Information

We only collect and use your personal information when we have a lawful basis for doing so under UK GDPR. These lawful bases include:

Consent: You have given clear consent for us to process your personal data for a specific purpose
Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
Legal obligation: The processing is necessary for us to comply with the law (not including contractual obligations)
Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Complete an enquiry form or request a callback
Sign up to receive updates from us via email
Contact us via email, telephone, or social media
Use a mobile device or web browser to access our content
When you mention us on social media
When you engage with us for financial advice services

We may collect, hold, use, and disclose information for the following purposes:

To provide you with pension and financial advice services
To enable you to customise or personalise your experience of our website
To contact and communicate with you about our services
To comply with our regulatory obligations under FCA regulations
For analytics, market research, and business development
For advertising and marketing, including to send you information about our services
For internal record keeping and administrative purposes
To comply with our legal obligations and resolve any disputes
For security and fraud prevention

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and whilst we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy and our regulatory obligations.

For financial advice clients, we are required to retain records for a minimum of six years from the date our relationship ends, in accordance with FCA regulations.

If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with legal, accounting, or reporting obligations, or for archiving purposes in the public interest, scientific, or historical research purposes, or statistical purposes.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 18, and we do not knowingly collect personal information about children under 18 without parental consent.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

ValidPath Limited (our regulatory principal)
Third party service providers for the purpose of enabling them to provide their services (for example, IT service providers, data storage, hosting and server providers, or analytics platforms)
Product providers for the purpose of implementing financial advice
Our employees, contractors, and related entities
Professional advisers (such as accountants, lawyers, and auditors)
Regulatory bodies including the Financial Conduct Authority
Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law
Third parties in connection with any actual or prospective legal proceedings

International Transfers of Personal Information

The personal information we collect is stored and processed in the United Kingdom. We will only transfer your personal information outside the UK where adequate safeguards are in place and in accordance with UK GDPR requirements.

Your Rights and Controlling Your Personal Information

Under UK GDPR, you have the following rights:

Right of access: You have the right to request copies of your personal data
Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
Right to erasure: You have the right to request that we erase your personal data, under certain conditions
Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions
Right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions
Right to withdraw consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided in this privacy policy.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Making a Complaint

If you believe that we have breached UK GDPR or data protection law and wish to make a complaint, please contact us using the details below with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

Use of Cookies

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site and serve you content based on your preferences.

When you first visit our website, you will be presented with a cookie banner explaining our use of cookies and asking for your consent. You can manage your cookie preferences at any time through your browser settings.

Third-Party Links

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may update this privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here.

If any changes significantly affect how we handle your personal data, we will notify you directly and, where required by law, seek your consent.

Financial Services Information

The information and guidance provided within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. This website is for information purposes and does not constitute financial advice, which should be based on your individual circumstances.

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk

For any questions or concerns regarding your privacy, you may contact us using the following details:

Gavin Welsh
GW Pension Advisor Ltd
Email: gavin@gwpa.co.uk
Telephone: 07713 651 945